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After submitting a reply, osTicket stays on the ticket page. In old versions (v1.9.x) it returned to the ticket list. How do I change this?
Go to your Agent Profile > Preferences > Reply Redirect and set the desired redirect behavior after posting a reply. Each agent can set this individually. Documentation: https://docs.osticket.com/en/latest/Agent/Dashboard/MyProfile.html
Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.
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