osTicket HowTo Guides

Step-by-step installation, configuration, and troubleshooting guides. 12 guides available.

There is no replacement for reading the official docs.

Beginner 1.18

osTicket Installation Checklist for v1.18+

Whether you are a newbie or experienced, I felt it would be useful to have a checklist to prepare for…

Beginner All All

So you do not have github installed and want to apply patches to your osTicket site. example patch https://github.com/osTicket/osTicket/pull/6381 …

Intermediate 1.14 - 1.15

It has been a while since I have written an upgrade guide for osTicket so I thought that I should…

Intermediate 1.10+ All

Since I released my old article on how to add a client side open ticket list I've been meaning to…

Intermediate 1.9 to 1.10 All

So you're running osTicket version 1.9.x and you want to upgrade it to current which as of this writing is…

Beginner 1.10 All

ROUGH DRAFT First you need to make sure that Windows Authentication is enabled on your webserver. Start Server…

Intermediate 1.9.x All

This will be the email template variables (tokens) page for 1.9.1+ (until 2.0). Below is the old list from osTicket…

Intermediate 1.8.1.2 to 1.9RC

So your running osTicket version 1.8.1.2 and you want to upgrade it to current which as of this writing is…

Intermediate 1.8.1 All

With the release of osTicket version 1.8.1ST and of course the first three official plugins many people have been curious…

Intermediate 1.7ST to 1.7.2 All

Now that osTicket 1.7.2 is out and has been for a little while its time to update the upgrade guide.…

Intermediate 1.6ST to 1.7RC4 All

UPDATE: 1.7RC5 was released on 19 Feb 2013. Although I have not confirmed it yet, these instructions shouldn't really change.…

Intermediate All

So you have locked yourself out of your OSTicket installation and you want to reset or recover your password. First…