⚠️ Heads up: This answer was last verified over 180 days ago and may be outdated.
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or documentation.
Can end users edit the body of their ticket (Issue Details) after submission?
No. End users can only edit the Issue Summary field. The Issue Details (thread/body content) is not editable by users. This is by design. Other custom form fields can be made user-editable if specifically configured to allow it.
Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.
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