Auto-responder emails are not being sent when new tickets are opened, even though configuration looks correct.

Check Admin Panel > Emails > Templates to ensure the 'New Ticket Auto-Response' template is configured. Check Admin Panel > Manage > Help Topics and verify the relevant help topics have auto-response enabled. Check Admin Panel > Manage > Departments to confirm auto-response is enabled per department. Review Admin Panel > Emails > Settings to confirm outgoing email is enabled. Full guide: https://docs.osticket.com/en/latest/Guides/AlertsGuide.html