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CC'd recipients on inbound emails are not being added as collaborators on the new ticket

osTicket: 1.18.2 PHP: 8.2 Checked:

Enable 'Accept Email Collaborators' in Admin Panel > Emails > Settings. This setting is disabled by default. When enabled, osTicket automatically adds any CC or To recipients from an inbound email as collaborators on the created ticket.

Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.

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