Dashboard shows total organization ticket counts instead of department-specific counts in the ticket queue / open ticket list.

Apply the patch from https://forum.osticket.com/d/102257-incorrect-ticket-count-in-custom-queue/2 which modifies class.search.php to comment out the try block and replace the merged count query with per-queue getTotal() calls. The ticket Queue and the Agent Dashboard are separate features -- the Queue is what shows inflated counts.