How do I set up automatic routing of tickets from specific organizations to specific departments?
Use Ticket Filters (Admin Panel > Manage > Ticket Filters). Set Filter Rule: Organization / Name > Equal > {org_name}. Set Filter Action: Set Department > {desired_department}. When a user belonging to that organization submits a ticket, it will automatically be placed in the specified department.
Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.
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