New user registration via a guest ticket link results in an infinite loop -- user cannot log in after clicking confirmation email
This is a known Guest User session conflict bug in v1.18.2. The guest session from the ticket view is not cleanly terminated before the new account session begins. The permanent fix is to upgrade to v1.18.3 which reverts the problematic session patch. Workaround on v1.18.2: clear all browser cookies and cache before clicking the account confirmation link, or open the confirmation link in a private/incognito window.
Context-Specific Answers Different versions or platforms may need a different solution
Workaround (stay on v1.18.2)
Clear all browser cookies and cache before clicking the account confirmation link. Alternatively, open the confirmation link in a private/incognito window to avoid session conflicts.
Permanent fix (upgrade)
Upgrade to v1.18.3 or later. This version reverts the problematic session patch that caused the infinite loop.
Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.