Ticket queue shows wrong count -- 'Showing 1-9 of about 9' when 14 tickets exist, or ticket counts show all organization tickets instead of department-scoped counts.

Apply the patch from https://forum.osticket.com/d/102257-incorrect-ticket-count-in-custom-queue/8 which adds $agent as an argument in class.search.php's count query function. Alternatively, comment out the try/catch block in class.search.php around line 992 and fall back to per-queue getTotal() calls. This was fixed in v1.18.3 but may require manual patching depending on the specific version.