ntozier

OSTicket 1.7 DPR3 has been released. You can get the latest version over at Github. For a couple months now Peter over at osticket.com has been posting DPR (Developer Preview Release) of the upcoming OSTicket 1.7. As a reminder this version if for developers and enthusiasts and should not be used for a ... Read more

OSTicket 1.6 ST - MOD: How to add a db populated drop down and admin interface [version 1.0] These directions are for adding this feature to OSTicket v1.6ST. While it will be similar for any current version (RC through ST) release it has only been tested on 1.6ST. Directions for modified OSTicket v1.6ST will ... Read more

Scottro and I just finished troubleshooting a problem with his Report Mod for OSTicket v1.6ST. And he will be posting a new update to his site shortly. If you need reporting capabilities for your implementation of OSTicket I urge you to check it out. You can get his reporting mod at: http://sudobash.net/ostickets-reports/ ... Read more

On 03/01/2012 peter the lead dev announced that a new version of OSTicket v1.7 pre-release would be made available on March 15, 2012. While the pre-release will be for developers and enthusiasts only at least speculation that the project is dead can subside. source: OSTicket.com Forums

Based on the Pending and Autoclose mod posted by GooseMoose on the OSTicket forums, here are my re-written directions on how to do it, as well as a bug fix. What: This MOD is for OSTicket 1.6 ST and will add in a new ticket status type of "pending". If any ticket is ... Read more

Scottro's wonderful Report Page v3.2.1 is now out. I've also given him my own modifications to the project. Not sure if he will integrate them into the next release or not. There are a couple new reporting options since I first mentioned this mod here at tmib.net. He also has a Spanish version of 2.1 ... Read more

One of the things that has long been lacking in OSTicket (1.6ST) is the ability to do some basic reporting. This was so lacking that it even prompted me to write some of my own custom page and reports. I have to admit though, Scottro over at sudobash.net out did me for an integrated and ... Read more

File extensions on OSTicket 1.6 ST are limited to 3 - 4 digits in the stock distribution. But some times you want to change this to allow for slightly longer or slightly smaller file extensions. Such as .gz or .xhtml. Edit [document root]/include/class.config.php circa line X locate the following: $ext = strtolower(preg_replace("/.*.(.{3,4})$/", ... Read more

By default OSTicket lets users input their email addresses using upper, lower case, or mixed case. RFC 5322 states that the local part of an email can be either upper or lowercase (i.e. local-part@domain). In my experience most companies do not utilize this, or they generally accept iAMTMiB@ as iamtmib@ as iamTMiB@, etc. OSTicket by ... Read more

At work we have been using OSTicket as our support ticketing software for a while now. And one of the things that has always really annoyed me about the software is when someone opens a ticket and I get the autogenerated email, the email is missing the ticket subject. Normally this wouldn't be a big ... Read more