osTicket

Welcome to the new home for tmib.net’s osTicket content. As you may have noticed, my main blog has recently become more focused on video game content. To make things easier to navigate and keep topics organized, I’ve decided to move all osTicket-related posts here. It is my hope that separating the content will make for ... Read more

osTicket 1.18.3 has been released with some upgrades to included packages and a small slew of security updates. Enhancements Security security: Latest Patches 01/2026 (c646c8c, d1b634a, 6852e71, 8db4d37, 1552cfa, d832f24) The old branch (1.17) has also received a maintenance release v 1.17.7 with a hefty list of improvements.You can read the release notes here: https://github.com/osTicket/osTicket/releases/tag/v1.17.7 Always utilize the official download site osticket.com/download to ... Read more

Use this checklist to gather system requirements, server info, and config details before starting to install osTicket.

Over the past few years, this site’s content has increasingly focused on the Open Source ticketing system, osTicket. As someone who has moderated the osTicket forum for many years, that shift shouldn’t surprise anyone. While I’ve stepped back a bit from active moderation, I want to make it clear: that focus isn’t going away. In ... Read more

osTicket has released version 1.17.6 which includes a LONG list of improvements and a security update. The official release notes are available here: https://github.com/osTicket/osTicket/releases/tag/v1.17.6 or read them below. Improvements Fix PR #6283: DB column value of "local backend" is 'client' and not 'local' (7805cd9) i18n: Tasks Department ID Missing (00bc6b1) issue: Checkbox ... Read more

osTicket 1.18.2 has been released with OAuth2 improvements. Improvements OAuth2: Show Scopes and Enforce Strict Mode (a77cf53, 390555d) The old branch (1.17) has also received a maintenance release v 1.17.6 with a hefty list of improvements. You can read the release notes here: https://github.com/osTicket/osTicket/releases/tag/v1.17.6 Always utilize the official download site osticket.com/download ... Read more

osTicket new release 1.18.1 brings several improvements. Improvements Update upgrade.php (9fd83eb) Update upgrade.inc.php (8c8a7fd) update: PHP Requirements 1.18.x (1c0c670) CLI: Make sure manage util can be executed via CLI (0caf586) Update raphael-min.js to 2.3.0 (d4aeada) cli: Class Not Found (4689926) The old branch (1.17) has also ... Read more

Today marks the release of osTicket 1.18.  This update includes an upgrade to the Laminas mail package included in osTicket. Here are the release notes: Enhancements update: Laminas-Mail (66fa10a, bb45d37) Improvements Database: Change Plugin Name to varchar(255) (aac546d) update: MAJOR_VERSION (3eac42e) The old branch (1.17) has ... Read more

Maintenence release 1.17.3 was released today, and brings a couple enhancements, and many improvements. Enhancements oauth2: Strict Matching (7275d67, b7718be, ca913ba, cb3625e, f531718, c0cd8b1) OAuth2 Resource Owner (5c239ad) Improvements session: Regenerate Session Id (d585324) fetcher: Mail Fetcher / Parser Error Handling (d4d9c42, 0a4498b) mysql: Support Sidecar Database Proxies (246aaa4) Misc. Fixes ... Read more

Maintenence release version 1.17.2 was released today, and brings several improvements. Improvements Fix old reference to SessionData (cf8b8ce) Email Misc. Fixes (de620fe, c19a5f0) session: Memcache Max TTL (ea3e03d) mailer: Use Namespaced Mailer (133585f) The old branch (1.16) has also received a maintenance release v 1.16.5.  You can read the ... Read more