Performance - Page 2

Timezone shown as 'IST (Interpreted as Asia/Jerusalem)' on Admin Dashboard > Information even though all system components are set to Asia/Kolkata. Ticket timestamps display incorrectly.

Set the MariaDB/MySQL server timezone to UTC by adding default-time-zone = +00:00 under [mysqld] in the MariaDB config file (e.g. /etc/my.cnf.d/mariadb-server.cnf) and restarting the database. This resolves the display and…

Pagination shows incorrect ticket count in search results -- e.g. 'Showing 1-9 of about 9' when there are actually 14 tickets.

In class.search.php, update the getTickets() (or equivalent count query) function call to pass $agent as an argument where it was previously missing. See fix thread: https://forum.osticket.com/d/102257-incorrect-ticket-count-in-custom-queue/8