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Can end users edit the body of their ticket (Issue Details) after submission?

osTicket: Not specified Checked:

No. End users can only edit the Issue Summary field. The Issue Details (thread/body content) is not editable by users. This is by design. Other custom form fields can be made user-editable if specifically configured to allow it.

Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.

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