An osTicket FAQ & Community Resources
Enable Apache mod_rewrite ('a2enmod rewrite') and set AllowOverride All in the Apache VirtualHost config for the osTicket directory. Verify ost-config.php has the correct URL and database settings. Check all logs…
NGINX requires manual rewrite rules for osTicket to function correctly. The default NGINX config does not support PATH_INFO-based URL routing used by osTicket's AJAX endpoints. Configure NGINX with the osTicket-specific…
v1.18.x inherits everything from v1.17.x and adds schema-level changes that necessitated the major version bump. Release notes are cumulative -- WHATSNEW.md in v1.18.2 includes v1.17.x changes. Anthropic supports two major…
There is no built-in setting for end user editor spacing. Agents can configure per-profile spacing. Shift+Enter produces a single-spaced newline. To change the default for all users requires a code-level…
NGINX requires manual configuration of rewrite/location rules to support osTicket's PATH_INFO-based URLs. Without correct rules, AJAX endpoints return 404 and popups are blank. Either configure NGINX correctly using the archived…
The issue is NGINX -- it does not support osTicket's URL rewriting rules out of the box. Switching to Apache resolved the blank popups entirely. If NGINX must be used,…
No. End users can only edit the Issue Summary field. The Issue Details (thread/body content) is not editable by users. This is by design. Other custom form fields can be…
The cause is that ost_form_entry rows were imported from an older osTicket instance into the current one. The object_id values in those imported rows collided with current ticket_id values, causing…
End users can edit the Issue Summary field on their tickets but cannot edit the Issue Details (thread content). This is by design. The field-level permission form is reused across…
Apply the fix from: https://github.com/osTicket/osTicket/commit/f2facda3e64be2404316048eb31d89309fb64292 -- this addresses date parsing failures when localized month names are stored in schedule entries that DateTime::modify() cannot parse. The Italian language pack causes month…