Can I retrieve ticket data and post replies via the osTicket API without users logging into the web interface?
No. The current osTicket API is minimal -- its primary function is creating tickets. It can also trigger cron. It cannot retrieve ticket data, list threads, or post replies programmatically. A fully RESTful API with read/write capabilities is planned for v2.0. To build a custom interface now, you would need to write your own scripts that interact directly with the osTicket database.
Originally sourced from forum.osticket.com . osFAQ.org summarises community knowledge for quick reference.
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