An osTicket FAQ & Community Resources
No. The osTicket API currently only supports ticket creation and cron triggering. There is no read API and no reply endpoint. A full RESTful API is planned for v2.0. To…
The current osTicket API only supports creating tickets and triggering cron. There are no endpoints for reading tickets, listing threads, or posting replies. Custom solutions require direct database access. A…
No. The current osTicket API is minimal -- its primary function is creating tickets. It can also trigger cron. It cannot retrieve ticket data, list threads, or post replies programmatically.…
The attachment format in the osTicket API is not {name, type, data} -- it must be a key-value pair where the key is the filename and the value is a…
First, check IIS URL Rewrite module for the 'api' rewrite rule in the site configuration -- it must be present. Then check all available logs (IIS, PHP, osTicket System Logs,…