An osTicket FAQ & Community Resources
ntozier Can Post Internal Notes, and Can Assign Tickets) into osTicket 1.6 ST November 15, 2012 by Masino Sinaga source: openscriptsolution.com osTicket does very good job to restrict the certain permissions to the staff by implementing the User Groups feature. There are seven permissions that have been provided in the User Groups. They are: ... Read more
Just minutes ago the new version of osTicket 1.7.1ST was released. This is the second stable release of the 1.7 series. It include many bug fixes, security fixes, and introduces a slew of new features and enhancements. Some of the more notable are: Custom logos and site pages Password reset link ... Read more
As promised last week, yesterday afternoon osTicket 1.7.1-RC1 was released. This is a release candidate for developer and enthusiasts to try out before 1.7.1ST is released. This release is not recommended for production enviornments! I've been informed that since this is a incremental update that the release cycle will be short as they continue ... Read more
It was announced at the osTicket github that osTicket 1.7.1 was going to be released next week. Dev Jared said: We're going to release osTicket 1.7.1 within a week
This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST. It adds a new text "CC" field to the Staff view ticket page. Here are instructions on what the steps are and how to do so: includeclass.email.php ... Read more
This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:
version: 1.7.b
Summary:
This theme mod was written by community member and forum user fantasypc and was available for download on the osTicket forums. However the users site was hacked, and the download is no longer available. Since there has been some forum posted interest in the package. I've added it here for the community to be able ... Read more
Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions: Q: how do I reset the Staff panel -> Dashboard Statistics page? Q: how do I increase the maximum file upload size? You can ... Read more
It's not very often that I will say anything negative against Google. In fact I use a slew of their "free" offerings ranging from GMail to Adsense to Webmaster Tools to Blogger to Reader to Drive to Talk to... well you get the point. Not long ago osTicket released a new version, and as most ... Read more
This section is dedicated to articles pertaining to the open source trouble ticket system osTicket version 1.6ST and older. To view the articles please click on the links to the left that have now expanded because you clicked on this link.