osTicket

This section is dedicated to articles pertaining to the open source trouble ticket system osTicket version 1.6ST and older. To view the articles please click on the links to the left that have now expanded because you clicked on this link.

So you want to add a custom text field to your tickets in osTicket version 1.7ST? Here are instructions on what the steps are and how to do so: Summary: 1. Modify the database. 2. modify shared files. 3. Modify the client side. 4. Modify the Staff side. ... Read more

This article was updated on 05 Aug 2013 Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small ... Read more

These directions are for adding a database populated drop down field to tickets feature for osTicket v1.7ST. While it will be similar for any current version (RC through ST) it has only been tested on osTicket 1.7ST. Directions for modified osTicket v1.7ST will be similar but the line numbers may be different based on how ... Read more

Note: Peter announced that 1.8 will have language support. Originally I was going to go over all the different files that you will need to translate things to fully translate your installation. However while writing the list (which I haven't finished, but may finish and post later) someone else over at the osTicket ... Read more

This article was updated on 18 Apr 2013 One of the features that I would love to see integrated into osTicket is an open ticket listing for clients. I feel that it gives clients the ability to see what tickets are already open so as to cut down on duplicate tickets, and give ... Read more

Now that osTicket 1.7ST is finally out people are of course going to want to upgrade. If you are running v1.6ST or are running any of the DPR or RC of 1.7 I highly recommend that you upgrade immediately. If you are running version 1.6ST please read: How to upgrade OSTicket from 1.6ST to 1.7RC4. ... Read more

Osticket 1.7ST (Desoto) released! Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates). ... Read more

So you upgraded from osTicket 1.6ST to 1.7x and FAQs aren't working? So a while ago I cloned and updated my osticket 1.6ST (modified) and performed the update to 1.7RC2, and then updated to 1.7RC4, 1.7RC5, and finally 1.7RC6. I was never able to get FAQs to work at all. More specifically adding ... Read more

As I predicted a couple days ago on the osTicket forums, just minutes ago osTicket 1.7 RC6 was released. This release candidate addresses many bugs that were reported from previous released as well as a host of [unnamed] enhancements and improvements. Although Peter said that RC5 was likely to be the last RC nearly 3 ... Read more