osTicket

Some how in the flurry of the last few days I managed to miss that osTicket 1.7RC-5 was released on the 19th. Peter (dev) also states that they expect to ship 1.7 ST within 2 weeks. OSTicket is a popular [free] open source help desk software or trouble ticketing system built on MySQL/PHP. It ... Read more

UPDATE 3/18/2013: Peter has announce that 1.8 will have language support. The great thing about open source programs is that you are free to modify the source how ever you want. This means that if a project is released in English and its not your native language you can change it. This series ... Read more

UPDATE: 1.7RC5 was released on 19 Feb 2013. These instructions will work for RC4 and RC5. So you have installed OSTicket v1.7rc4 and now you want to customize it a little by replacing the logo images on the staff login, staff side, and pdf printing. Then this is the article for you. There are ... Read more

Today OSTicket put out the next RC of the 1.7 tree. OSTicket version 1.7 Release Candidate 4 (RC4) became available today at 2:13pm EST. At this time the WHATS NEW has not been updated to reflect the changes. However the following bug has been addressed: "When a client replies to a ticket from the ... Read more

Using register globals in PHP is seen by many in the community as a security risk. That being said OSTicket wants you to disable register globals because of this risk. However a lot of people who deploy OSTicket are not system administrators who know how to do this. This short article will outline three different ... Read more

Great news for OSTicket users today. OSTicket 1.7 Release Candidate 3 (RC3) became available at 2:52am. Here is what the devs mentioned in the WHATS NEW: * Bug fixes from rc2 * Canned auto-reply template * Modal dialogs * PEAR packages upgrade * Email encoding OSTicket is a popular [free] open ... Read more

Yesterday OSTicket 1.7 Release Candidate 2 (RC2) became available. Here is what the devs mentioned in the WHATS NEW: * Bug fixes from rc1 * Nested help topics support OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP. You can get the latest RC version over at ... Read more

Yesterday OSTicket 1.7 Release Candidate 1 (RC1) became available. OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP. Here is a list of new features and such since 1.6 ST: Upgrade support for osTicket 1.6-rc1 and later Multi-file upload support -- more than one file (configurable) can be ... Read more

How To Edit Scottro's Reports Mod v5.0 to add custom From address when emailing a report in 3 easy steps So you've installed scottro's Reports Mod 5.0 in your OSTicket implementation and noticed that when you email a report to someone the From: tag is populated with his email address. This is of ... Read more

A few days ago ScottRo of sudobash released version 5.0 of his Reports Mod for OSTicket, if you haven't upgraded yet go check it out. As a side note there will be a minor revision release soon-ish because I just provided him with some code changes for it.