osTicket

After a long wait the new stable version of osTicket has just been released version 1.11.0. For the security conscious this is great news since it finally adds support for PHP 7.1 and 7.2. It also introduces some really useful new features including the long awaited Custom Queues that we saw the preview of back ... Read more

MySQL 8 was released recently (to this writing) and of course that means people are going to start using it.  Since I have seen a couple posts on the forums with people using MySQL 8 I decided to fire up a new VM and install the following: OS: Windows 2012 R2 Webserver: IIS 8 ... Read more

This past Wednesday the devs over at the osTicket forums updated their forum software.  https://forum.osticket.com The new forum software is pretty similar to the old but there are no more categories.  The site uses tags to determine how posts are organized.  You can add tags to your post when you create it.  Unfortunately they could ... Read more

I have just upgraded a clone of one of my production sites and there is no database update beween 1.10.x when upgrading to 1.10.4.  You should be able to follow any of my previous upgrade guides and do not expect the database upgrader to run.  This means that upgrading is as easy as dropping the ... Read more

There were two very important pieces of information in yesterdays Blog post over on osticket.com above and beyond the normal "Hey these new versions have been released".  If you haven't read the Blog post yet it is here: https://www.osticket.com/blog/126 First and foremost is that the 1.9 tree has reached it's end of life and is no ... Read more

There is a new version of the 1.10 series, specifically the stable 1.10.4 Security Update. You can get this version via github or at https://osticket.com/download. It features some improvements/bug fixes, and an important security update. This includes the not previously available for download bug fix versions on osticket.com. Here is a list of the changes: ... Read more

This list was last updated on 03/31/2026. Official Resources GitHub repo - Main repository. Main Website - Main website. Core Plugins - Plugins written by core developers. Forum - Support Forums hosted by osTicket. Documentation - Online Documentation hosted by osTicket. Blog - Official osTicket Blog with helpful Tutorial videos and announcements Database ERD - ... Read more

There is a new version of the 1.10 series, specifically the stable 1.10.1 Security Update. You can get this version via github or at https://osticket.com/download. It features some improvements/bug fixes, and an important security update. Here is a list of the changes: Enhancements Users: Support search by phone number i18n: Fix getPrimaryLanguage() ... Read more

This article was updated on 08 Mar 2017 Generally speaking many of the previous FAQ answers [for former versions of osTicket] some times still apply to the current version. The line numbers will be wrong, but the information is usually still good. If you do not see an answer to your question please ... Read more

This article replaces the old one from: https://tmib.net/add-client-side-open-ticket-list-osticket-18 With the release of osTicket 1.8.1 I thought that it was time to update this article which adds a client side open ticket list, adds the ability to control it its on/off, and how many tickets it should display in the admin panel. One of ... Read more