osTicket

Over on github at the osTicket-1.8 project this a new v1.8.1.2 tag was added.  This tag means that version 1.8.1.2 will be released shortly.  Here are the release notes: v1.8.1.2 Enhancements Better detection of email loops (#584, #684) Any valid email address can be used throughout the system (#673) Bugs Fix selection of the auto-response ... Read more

As of a few days ago you can now download 1.8.1.1 from the osticket.com/downloads page. Here is a list of the enhancements, bug fixes, and Security updates: Enhancements Add signature to activity notice for staff replies Show company name in the copyright footer (#586) Departments can have a department if there are no members (#618) ... Read more

I post a lot of information here about the Open Source project called osTicket. Much of which is my own hacking, information, FAQs that I have compiled from the forums, directions and howTo's to try to help the osTicket software community.  It is my hope that my posts help spread the word about osTicket, broaden ... Read more

Recently a lot of people who have upgraded to 1.8.1rc1 or 1.8.1ST have reported getting an error when an existing user (client) tries to open a ticket via email. Due to a small coding error the user_id is being stored as 0. This results in a screen that looks like: And results in a PHP ... Read more

The good folks over at osTicket.com have just made the 1.8.1 Stable tag over on the github project.  This of course means that 1.8.1ST will be announced shortly.  Here is a brief over view of the new enhancements, bug fixes, etc.   Enhancements Ticket filters support matching on email To and Cc fields (#529) Microsoft® ... Read more

The up coming osTicket 1.8.1 has a couple features that many in the community have been waiting for.. for a very long time.  One of those features is plugin support.  Similar to the way that  WordPress handles plugin you will be able to install plugins easily by simply unzipping the plugin and putting it in ... Read more

With new versions of osTicket coming out so fast recently, some times the documentation fails to keep pace with the features. So I did a little digging and have collected a slew of new undocumented Email Template Variables.  The list below was compiled on version 1.8.0.2 through version 1.8.1. osTicket Template Vars ... Read more

Earlier tonight the osTicket developers announced that the current branch of osTicket 1.8 has it's newest child with the release of 1.8.0.2.  This version features several new enhancements and a bunch of bug fixes. In this same announcement they release a bug patch for the 1.7 tree (1.7.5) which fixes some bugs. Then in almost ... Read more

This section is devoted to the articles on this site about the 1.7 tree from version 1.7ST to 1.7.4. Articles for osTicket 1.7.x: MOD: Staff CC Ticket Responses MOD: New Bootstrap Theme for osTicket MOD: Pending Status with Autoclose for osTicket 1.7ST MOD: Adding custom text fields to tickets in osTicket 1.7ST HELP: Frequently Asked ... Read more