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osTicket 1.8.x Frequently Asked Questions (FAQ)

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This article was updated on 06 Mar 2014 Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small ... Read more

osTicket 1.8 Released!

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Fresh off the presses a brand new osTicket 1.8! While its not entirely clear what's included and whats coming soon in the official announcement here's a brief summary:

  • custom forms! make your own fields and dropdowns for tickets based on the Help Topic!
  • Company information page. Company info is usable in email templates (#104, #134)
  • Admin panel now has inline help tips (#144)
  • System information page in admin panel useful for bug submission (#98)
  • Ticket list page is sorted by effective date (#161, #179)

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BUG: osTicket 1.8rc2 upgrader clean up

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If you're like me and want to play with the new osTicket 1.8rc2 you may encounter the following upgrade error: Fatal error: Call to undefined method Upgrader::getPendingTask() in PATHTOscpupgrade.php on line 38 I reported the bug this morning and the devs already patched and fixed it. If you use git simply ... Read more

osTicket 1.8rc2 Released

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Today osTicket 1.8RC2 has been released. This release fixes some bugs and introduces the following New Enhancements you can read about and download the new version at: Git Hub Here is a quick overview of the enhancements: Company information page. Company info is usable in email templates (#104, #134) Admin ... Read more

osTicket 1.7.3 and 1.8rc1 Released

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Today osTicket 1.7.3 has been released and is the fourth stable release of the 1.7 tree. This release fixes some bugs and introduces the following New Enhancements: Ticket thread items are now available for email templates Support MySQL servers on a non-standard port number, which is also not set in the php.ini ... Read more

osTicket 1.8DPR Released

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A new DPR (Developer Preview Release) is now available for osTicket 1.8 (Rumors). This is a preview release for developers and enthusiasts to see, help troubleshoot, and help test the upcoming release. It is not recommended for production environments and is not recommended for upgrading existing installations. This release introduces two much requested features that ... Read more

osTicket 1.7.2 Released

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Today marks the release of osTicket 1.7.2. You can download it from osticket.com both the download page and via GitHub. Release notes can be found here: https://github.com/osTicket/osTicket-1.7/releases/tag/v1.7.2. This release includes over ten bug fixes, performance upgrade, and a security fix. IT also includes several new minor features.

osTicket Forums migration and update

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If you visited the osTicket forums today you may have noticed a slight change. The forums have been upgrade! Yay! This brings the forum software up from the vBulletin 3.x codebase to the new 5.x codebase and introduces a ton of new features. It's our hope that the software will give us better tools for ... Read more

Amazon Prime 30 day trials

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Amazon is offering free 30-day trials of Amazon Prime (regularly prices $79/year). Members can instantly watch of 40,000 movies and TV episodes. Borrow books from the Kindle Owners Lending Library, and get unlimited free two-day shipping (with no minimum order size). Why am I tell you about it? Quite plainly because I'm an ... Read more

osTicket 1.7.1.4 released!

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Today marks the release of osTicket version 1.7.1.4. Below you will find the changelog for the last few releases (since I've been a slacker and didn't post them when they came out) Bugfixes Finally squelch all test fixture failures (yay!) (#732) Fix matching of ticket owner's email address on incoming mail ... Read more