ntozier

The folks over at osticket.com have released a new version of the 1.9 series, specifically the stable 1.9.5.  You can get this version via github or at http://osticket.com/download.  It features a slew of enhancements, bug fixes, and security updates.  Here is a list of them: Enhancements Add support for organization vars in templates (%{ticket.user.organization...}) (#1561) ... Read more

Yesterday the folks over at osticket.com released the latest version of the 1.9 series, specifically the stable 1.9.4.  This version had not only a DPR (Developer Preview Release) and 5 RC (release candidates) before going live.  You can get this version via github or at http://osticket.com/download.  It features a slew of enhancements, bug fixes, and ... Read more

Earlier today the folks over at osticket.com released the latest version of the 1.9 series, specifically the stable 1.9.2.  You can get this version via github or at http://osticket.com/download.  It features a slew of enhancements, bug fixes, and security updates.  Here is a list of them: Enhancements Help topics have super powers (#974) ... Read more

If you downloaded the original 1.9 release please download it. There were several quick fixes that were bundled afterwards. As of today you can now download 1.9 codenamed "Whispers" from the osticket.com/downloads page. Here is a list of the enhancements, bug fixes, and Security updates: osTicket 1.9 "Whispers" Client Login and Registration Setup ... Read more

So you wrote a mod or a plugin and want to add some configuration options directly to into the osTicket Admin panel. This is a short tutorial on how to add a setting to osTicket 1.8.1.2, and then have your mod (or plugin) check that setting. First off realize that modding osTicket can result in ... Read more

One of the [I feel] less documented features of osTicket is the ticket API.  This API has been built into osTicket for quite some time and allows you to write your own html forms and push the data to osTicket to open tickets.  This means that you could write a contact block for your web ... Read more

There has been a lot of talk recently about some of the new features and the direction that osTicket is heading in. In the past I've mentioned that osTicket will have individual user accounts for clients. Today I get to share a little more about this coming feature! Jared (aka greezybacon) posted the following commit ... Read more

I'm not sure why anyone would WANT to do this, but on the off chance someone thinks that they need to and wants to try it here is how you can manually add or update an existing client/user phone number in osTicket at the SQL level. First Look up user id in ost_user SELECT id ... Read more

Over on github at the osTicket-1.8 project this a new v1.8.1.2 tag was added.  This tag means that version 1.8.1.2 will be released shortly.  Here are the release notes: v1.8.1.2 Enhancements Better detection of email loops (#584, #684) Any valid email address can be used throughout the system (#673) Bugs Fix selection of the auto-response ... Read more