An osTicket FAQ & Community Resources
There is no global admin setting for editor line spacing. Agents can set it individually in their Profile > Preferences > Editor Spacing. Users have no setting at all. Both…
Attachments must be provided as an array of objects where each object has a single key (the filename) and the value is a data URI string. Do not use separate…
This is a known image upload bug introduced in v1.18.3. Apply the patch from: https://github.com/osTicket/osTicket/pull/6932 which fixes inline clipboard paste handling. This affects both the client portal (open.php) and certain…
In the Agent Panel, go to your Profile (top right) > Preferences > Reply Redirect and change the setting to redirect to the ticket list after posting a reply. This…
Go to your Agent Profile > Preferences > Reply Redirect and set the desired redirect behavior after posting a reply. Each agent can set this individually. Documentation: https://docs.osticket.com/en/latest/Agent/Dashboard/My%20Profile.html
Apply the official patch: https://github.com/osTicket/osTicket/pull/6932 which fixes inline image upload from clipboard in the client portal for v1.18.3.
Orphaned files in ost_file can exist when associated objects (Tickets, thread entries) are deleted -- osTicket runs a cleanup script on cron that removes them after 24 hours. For true…
Download the relevant language pack (.phar file) from https://osticket.com/download/ under the Language Packs tab. Upload it to the include/i18n/ folder on your server with appropriate read/execute permissions for the web…
Use the file CLI: php manage.php file migrate --backend=3 --to=D. Alternatively, dump the entire S3 bucket via the AWS CLI, move the files to your filesystem folder, and point the…
Apply the patch from the official osTicket pull request: https://github.com/osTicket/osTicket/pull/6932