Permissions and Roles - Page 2

How can I change the /scp agent panel path to a custom path like /agent-home and make sure all admin links update to the new path?

This requires modifying the codebase and is not officially supported. The /scp path is hardcoded in many places throughout the source. You proceed at your own risk and will need…

Referred tickets are view-only for agents in the secondary department -- they can view and post internal notes but cannot reply, edit, or close. 'Fallback to primary role' checkbox is enabled but has no effect on referred tickets.

The documentation is incorrect -- fallback to primary role only applies to assignments, not referrals. Workaround (custom code): in include/class.ticket.php around line 389, modify the getRole() function to also check…

Dashboard shows total organization ticket counts instead of department-specific counts in the ticket queue / open ticket list.

Apply the patch from https://forum.osticket.com/d/102257-incorrect-ticket-count-in-custom-queue/2 which modifies class.search.php to comment out the try block and replace the merged count query with per-queue getTotal() calls. The ticket Queue and the Agent…

Ticket queue shows wrong count -- 'Showing 1-9 of about 9' when 14 tickets exist, or ticket counts show all organization tickets instead of department-scoped counts.

Apply the patch from https://forum.osticket.com/d/102257-incorrect-ticket-count-in-custom-queue/8 which adds $agent as an argument in class.search.php's count query function. Alternatively, comment out the try/catch block in class.search.php around line 992 and fall back…

Last Updated date on a ticket is not reflecting replies posted on subsequent days.

Only these actions update the Last Updated column: creating a ticket, changing the status, updating a field, or a new message from the user (not agent replies). To make agent…